This Learner Guide outlines how to develop a team performance plan with expected outcomes according to service objectives, and how to encourage the contribution of team members in establishing the team’s tasks. It outlines how to provide feedback and support to team members and how to resolve problems with work performance. The material also describes how to liaise with relevant stakeholders and how to communicate with line management regarding team issues.

Resources available

Learner Guide
• Mapped to Units of Competency
• Workplace Examples
• Practice Tasks
• Topic Summaries
• Learning Checkpoints

Assessment Support Pack
For the student:
• Practice Assessment Workbook
• Final Assessment Workbook
• Supporting documents
For the assessor:
• Introduction Manual
• Practice Assessments and Marking Guide
• Final Assessment and Marking Guide
• Talk with Others discussion topics
• Observation*
• Third Party Report*
• Competency Mapping
• PowerPoint Slides
• Delivery Plans

PowerPoint Slides are also available separately per unit of competency. Contact your Account Manager for more information.

*where the Unit of Competency requires an Observation be undertaken

Learner guides

• Product Code: GECTWK502
• ISBN: 978-1-76075-371-9

Support resources

• Product Code: GECTWK502SP
• ISBN: 978-1-76075-373-3